Sghroushni Reveals the Roadmap for “Digital Morocco”: 600 Digital Services and a Revolution in Service Pathways
Amal Filah Sghroushni, the Minister Delegate for Digital Transition and Administrative Reform, confirmed that Morocco has made significant strides in implementing comprehensive digitization efforts. She emphasized that the current governmental vision goes beyond mere technical updates to establish a break from traditional bureaucracy and simplify the lives of both citizens and investors.
In response to oral questions in the House of Representatives, the minister highlighted real examples of this transformation. The ministry successfully converted the process for applying for the baccalaureate certificate from a procedure that required six trips and 18 documents over two days into a fully digital service completed in less than 20 minutes without any paper documents. This initiative is being extended to other vital sectors, such as digitizing the processes for establishing nurseries and simplifying investment procedures, ultimately enabling entrepreneurs to create over 35,000 companies through dedicated online platforms.
Regarding the infrastructure of digital services, Sghroushni revealed that the national reference for digital public services has reached 600 services, with notable progress in aligning these services with personal data protection standards, achieving a completion rate of 50%, ensuring the security and privacy of users. She also announced the upcoming launch of a “smart chatbot” via the “Idarati” portal, designed to provide accurate and reliable answers to citizens based on a unified database that included 300 prioritized procedures in its trial phase.
In an effort to safeguard these achievements, the ministry is working to complete the legal framework through a bill on digitizing administrative services, as well as implementing decrees related to simplifying procedures and open data. To ensure quality performance, the minister explained that the ministry is activating the “National Observatory for Public Facilities” and creating a special space within the “Idarati” portal that allows users to evaluate the quality of public services and express their opinions, reinforcing the principle of accountability and continuous improvement.
Looking to the future, the minister announced a national roadmap for artificial intelligence to be unveiled next January, which will form the basis of the “Al-Jazari” Institutes network. This network will lead applied research and ensure interoperability among various administrations to guarantee harmony and coherence of digital systems under the “Digital Morocco 2030” strategy.
