Employee Bullying Citizens at the Moroccan Consulate in Brussels: Is There an Ear to Stop the Bleeding?
While the Ministry of Foreign Affairs, African Cooperation, and Moroccans Abroad, along with the Directorate of Consular and Social Affairs, are making commendable efforts to promote ethical consular work, improve service quality, and simplify administrative procedures for the Moroccan community abroad, an arrogant employee at the Moroccan consulate in Brussels insists on swimming against the tide, ignoring royal directives that call for respecting citizens’ dignity and enhancing consular services.
This employee, who has become a topic of conversation for many visitors, reportedly treats citizens with condescension and uses offensive language, in addition to lacking the necessary decorum when interacting with citizens visiting the consulate for administrative matters or inquiries.
Several citizens who approached the consulate for their administrative needs confirmed experiencing mistreatment from her, as they are met with disdain and repulsion, as if they had come to beg for alms rather than exercising their natural right to access essential administrative services from their diplomatic representation.
The most recent incident occurred on Wednesday morning, June 18, 2025, when Moroccan citizen (M.A.) visited the consulate for a pre-scheduled appointment at window number 13 for an administrative purpose, only to be surprised by the employee’s inappropriate behavior, who screamed at him in a hysterical manner, displaying conduct unbefitting of public service, according to his account.
What adds to the concern is that this employee, according to informed sources, has a history of similar behavior while serving in various positions, particularly at the Moroccan consulate in Amsterdam, raising questions about the monitoring of the behavior of certain consular staff and the mechanisms for evaluation and accountability in such recurring cases.
In light of this situation, intervention by the relevant authorities is more than necessary today to stop this "ethical bleeding" and ensure respectful and humane treatment for community members who ask only for dignified administrative services that maintain their dignity and reinforce their trust in their country’s institutions.
Respecting the principles of welcoming and appropriate treatment within consular facilities remains a fundamental condition for enhancing trust between citizens and institutions and for ensuring the implementation of royal directives that continually emphasize the importance of caring for the Moroccan community abroad.
Will there be any receptive ears before it’s too late?
