The eleventh edition of the Casablanca Insurance Forum 2025 was held under the patronage of His Majesty King Mohammed VI on April 16 and 17, 2025. This event witnessed the participation of over a thousand specialists and experts from around the world, highlighting the growing importance of this annual forum aimed at discussing current and future insurance issues.
This year’s forum was titled “Modern Technologies and Artificial Intelligence: What Opportunities for Insurance?”, a topic that addresses the challenges and opportunities arising in the insurance sector due to modern technological advancements. The event was organized by the Moroccan Federation of Insurance (FMA), in a context where the sector is undergoing profound transformation accelerated by the digital revolution and developments in artificial intelligence.
During the opening ceremony, the President of the Moroccan Federation of Insurance, Mohamed Hassan Bensalah, delivered an important speech emphasizing the impact of artificial intelligence on changing the dynamics of professions and processes within the sector. He noted the urgent need for a regulatory framework that encourages innovation and contributes to the development of insurance technologies while promoting inclusivity in the provision of insurance services. Bensalah also discussed future priorities, including the need to reconsider the automobile insurance compensation schedule and the direction towards implementing a comprehensive health system in partnership with the National Social Security Fund.
Meanwhile, Ms. Nadia Fettah, Minister of Economy and Finance, focused her remarks on the importance of strict regulation of investments in sensitive areas such as cybersecurity, pointing out the necessity of considering these technological transformations in national economic policy.
For his part, Mr. Othmane El Alami, Secretary-General of the Insurance and Social Security Control Authority (ACAPS), confirmed the challenges associated with modern technologies such as artificial intelligence, blockchain, and cloud computing, warning of potential impacts on 40% of jobs in the medium term, and stressing the need to prepare for these rapid changes.
As part of enhancing international cooperation, two significant agreements were signed during the forum. The first was with the Ghanaian Insurers Association (the country of honor for this edition) aimed at promoting digital and innovative cooperation in the insurance sector. The second agreement was signed between the Moroccan Federation of Insurance and the Insurance and Social Security Control Authority to integrate a gender perspective in designing and marketing insurance products, in line with national financial inclusion goals.
Over the two-day event, five discussion sessions and four keynote speeches addressed key current challenges, including the customization of offerings in light of artificial intelligence, achieving a balance between distribution and risk, and the transformation of the value chain. Issues such as climate risk management, the use of artificial intelligence in the health sector, and the evolution of automobile insurance were highlighted.
The first day was rich in future-oriented discussions, with one keynote focusing on the contributions of artificial intelligence to the sector, while another addressed the necessary regulatory framework to keep pace with these changes. A third speech showcased inspiring experiences in enhancing customer relationships using artificial intelligence. The second day featured talks from international experts, including Bouzina Hinton from the International Actuarial Association, discussing the balance between offering customization and collective risk distribution amid artificial intelligence.
The forum concluded with presentations of successful case studies on the application of artificial intelligence, including generative AI, in various insurance fields by Insurtech companies such as Acheel, Klaimy, Korint, and Synapse Medicine.
All contributions agreed on the necessity of properly framing the use of artificial intelligence due to its significant potential to enhance and modernize the insurance sector. In an atmosphere of cooperation and constructive dialogue, this eleventh edition of the Casablanca Forum has become a strategic platform allowing professionals to look towards the future, shaping a more innovative and inclusive insurance sector committed to its primary mission: protection.
It is noteworthy that the Moroccan Federation of Insurance is an association comprising 25 insurance and reinsurance companies operating in Morocco. Its main mission is to support its members and contribute to the development and improvement of the insurance sector in the kingdom.
