Radio ExpressTV
Live
The Ombudsman highlights the role of the permanent interlocutor in enhancing administrative justice
Hassan Tariq, the Ombudsman, emphasized during a seminar organized by the institution on Thursday regarding “Preparing Annual Reports for Permanent Interlocutors,” the central role of the permanent interlocutor in the framework of administrative mediation. He stressed their function as a link between the administration and the Ombudsman’s institution to ensure effective administrative responsiveness and achieve justice and fairness for citizens.
Tariq considered this seminar, organized as part of the year 2026 dedicated to administrative mediation and in celebration of the 25th anniversary of the establishment of the Ombudsman Office in 2001, an opportunity to exchange experiences and enhance coordination between the institution and the frameworks of the general inspectorates, while ensuring the unification of the methodology for preparing annual reports for interlocutors according to standard references and best practices.
The Ombudsman pointed out that the permanent interlocutor, appointed by the head of the administration from among officials with decision-making authority, has essential tasks, including monitoring mediation requests, ensuring administrative responsiveness, and informing the institution of the results of processing these requests. Additionally, the interlocutor proposes measures to improve communication mechanisms and simplify procedures, thereby enhancing transparency and the effectiveness of public services.
Tariq confirmed that the permanent interlocutor is neither the administration’s lawyer nor the representative of the Ombudsman; rather, they are an integral part of the administrative mediation system, combining functional belonging to the administration with an ethical commitment to the culture of mediation and the responsibility for proposals and transparency. This makes their role crucial in the success of indicators related to the institution’s interaction and the administration’s responsiveness to citizens’ requests.
The Ombudsman reviewed the historical and legislative awareness of this mechanism since the establishment of the Ombudsman Office, noting that Law No. 14.16 reinforced the position of the permanent interlocutor as a fundamental element in the relationship between the administration and the Ombudsman’s institution, granting the institution’s internal regulations the authority to include them in permanent follow-up and coordination committees.
Tariq concluded his remarks by affirming that the permanent interlocutor represents the most sensitive link within the institutional mediation framework, serving as a guarantor for enhancing public services and establishing governance, and as a key to fostering trust between the administration and citizens while achieving administrative justice.
